Some of our FAQ
How do I download and install the iDeliver app on my smartphone or tablet?
You can download the iDeliver app from the Apple App Store for iOS devices or the Google Play Store for Android devices. Simply search for “iDeliver” and follow the installation instructions.
How do I create an account on the iDeliver app?
To create an account, open the app, click on the “Sign Up” or “Register” button, and follow the on-screen prompts. You can also sign up using your Google or Facebook account for convenience.
Is there a loyalty or rewards program for frequent users of the iDeliver app?
Yes, we offer a loyalty program where you earn points for each completed delivery or service request. You can redeem these points for discounts or special offers on future deliveries.
What types of restaurants and cuisines are available for food delivery through iDeliver?
iDeliver partners with a wide range of restaurants offering diverse cuisines, including local favorites, international dishes, and popular chains. You can explore the app to discover the available options in your area.
How can I track the status of my food delivery order?
You can track your food delivery in real-time using the iDeliver app. Once your order is placed, you’ll receive updates on the preparation, dispatch, and estimated delivery time. You can also contact the driver directly if needed.
What payment options are accepted for food delivery orders on iDeliver?
iDeliver accepts various payment methods, including credit/debit cards, digital wallets (such as Apple Pay and Google Pay), and cash on delivery, depending on your location and the restaurant’s policy.
You can also fund your wallet in app
How does the iDeliver gas delivery service work?
Our gas delivery service allows you to request fuel for your vehicle or generator through the app. Simply provide your location, choose the type and quantity of fuel you need, and a delivery truck will be dispatched to refuel your vehicle at your convenience.
What safety measures are in place for gas delivery?
Safety is our top priority. Our drivers are trained to handle fuel safely, and all delivery vehicles meet safety standards. Additionally, our app provides safety guidelines for customers during the fueling process.
How can I schedule a gas delivery for my vehicle or generator?
You can schedule a gas delivery at a time that suits you using the iDeliver app. Just select the “Gas Delivery” option, choose your preferred time slot, and place your order.
What are the delivery timeframes and options for general delivery services?
General delivery services typically offer same-day, next-day, and scheduled delivery options. The exact timeframes may vary based on your location and the type of item you’re sending
Can I schedule a same-day delivery for general items through iDeliver?
Yes, we offer same-day delivery options for general items in many areas. You can check the app for available delivery slots and select the one that best suits your needs.
Is there a size or weight limit for items eligible for general delivery?
We can accommodate a wide range of item sizes and weights. However, specific size and weight limits may apply based on the delivery vehicle’s capacity. You can check these details when booking your delivery.
What’s the process for returning items delivered by iDeliver?
If you need to return an item, please contact our customer support team through the app or website. They will guide you through the return process and assist with any necessary arrangements.
What logistics services does iDeliver offer for businesses?
iDeliver provides a comprehensive range of logistics solutions for businesses, including warehousing, inventory management, order fulfillment, and transportation services. We tailor our services to meet your specific business needs.
How can I request a custom logistics solution for my business through iDeliver?
To discuss custom logistics solutions for your business, please contact our dedicated business support team. They will work closely with you to understand your requirements and develop a tailored plan.
What is the average delivery time for logistics services provided by iDeliver?
The delivery time for logistics services varies depending on the type of service and the distance involved. Our team will provide you with estimated delivery times when you request a quote or place an order
Is there a dedicated account manager or support team for business clients using iDeliver’s logistics services?
Yes, we assign a dedicated account manager to each business client to provide personalized support and ensure smooth communication. Our support team is also available to assist with any inquiries or issues you may encounter.
These answers should provide helpful information to customers with questions about iDeliver’s services, making their experience more convenient and informative.